Frequently Asked Questions
Everything you need to know about our artisanal beauty collection.
Where does d'Annam ship to?
We currently offer worldwide shipping. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 7-14 business days for international destinations.
Are your products cruelty-free and vegan?
Yes, all d'Annam products are 100% cruelty-free and formulated without any animal-derived ingredients. We are committed to ethical beauty practices.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are d'Annam fragrances suitable for sensitive skin?
Our fragrances are formulated with high-quality ingredients; however, we recommend performing a patch test on a small area of skin before full application if you have known sensitivities.